Data sync beta F.A.Q.

My ManaBox email is different from the Play Store/App Store one. Will that affect my beta access?

No, it won’t cause any issues. When you sign up for the beta from the app, we already know the email linked to your ManaBox account. What we don’t know is the email you use for the Play Store or the App Store, which are the ones we need to grant access to the beta through Google’s and Apple’s official channels.

I have more than one device. How can I sign up for the beta?

If you’re using multiple devices, you can still sign up for the beta; you can do so from any of your devices. It is important to check if your multiple devices are on the same platform (iOS or Android). If they are, it won’t affect the invite request. However, if they are on different platforms, you will need to submit both email addresses in the form: your App Store email and your Play Store email.

Will I lose my data if I join the beta?

If you update from your regularly used device, which already has your data, your collection should migrate automatically from version 3.x to 4.0 beta. However, it’s crucial to verify that the device you’re enabling sync on has all the data from your collection before downloading the beta. The initial sync will take the data from that device, so ensuring your collection is fully intact on that device is essential to avoid losing any data during the sync process.

Can I restore my backup before enabling the sync?

Yes, if your device hasn’t updated the app with beta version you can restore your backup there first. From the non beta version 3.x , you can do this by going to the Settings section, located in the top-right corner of the Home tab. Then, scroll down to the Backup and Restore section. Then, once your collection is set up correctly, you can download the beta version and enable sync. This will ensure that your restored collection is the one that gets synchronized across devices.

Why can’t I use backups in the beta?

The sync system is designed to keep all devices automatically updated to the same state, which is why traditional full backups and restores conflict with the sync process. Once sync is enabled, any changes made on one device are automatically applied to all other devices. While restoring from a full backup is not possible in this setup, we have plans to explore alternative features that will allow you to undo recent changes without disrupting the sync system, which was one of the main uses of backups files.

I have enabled the sync with the wrong data collection. What can I do?

If you joined the beta from a device where your collection didn’t have all of its data, you may notice missing data or even find that your collection appears empty. This can happen if you accepted the beta from a device with incorrect collection data. The initial sync took the wrong data and applied it to the cloud and your other devices. Don’t worry, if this is your case, please contact us via email at [email protected], explaining your situation so we can assist you.